Getting Started

Join the Pack in 3 Easy Steps:

Review Our Service Area

RCO limits our service area in order to provide the highest quality of care and open availability to our clients

We currently provide dog walking and pet sitting to Middlebury, Naugatuck, Newtown, Oxford, Southbury, Waterbury, Watertown and Woodbury. We also service parts of Thomaston and Seymour.

Don’t see your area? Contact us to see if we can help or provide a trusted referral!

Create Your Account

Create an account in our pet portal. The information you provide here will allow us to review you and your pet’s information to make sure we understand your needs. We’ll be in touch within 24 hours!

Need help with this step? Let us know! 

Choose Your Meet and Greet Experience

 After you’ve filled out your account, we’ll work with you to set up your complimentary Meet and Greet. This consultation allows us to meet you and formulate the perfect care plan for your fur babies. For your convenience, we have two different options to schedule your meet and greet – in-person or our new (and very popular!) no-contact, virtual experience.

Learn more about the benefits of a virtual meet and greet below!


Introducing Virtual Meet and Greets!

The COVID pandemic has changed the world and how we communicate and do business with other human beings.
We are firm supporters in adapting to our clients’ needs so we were happy to give a virtual format a try – and clients LOVE it!

We have found that the Virtual Meet and Greet format is just as effective (if not even more efficient!) than our traditional, in-person meetings.
The following sections will explain exactly how easy it is to do and what to expect!

Woman and dog prepare for virtual meet and greet with RCO Pet Care

How a Virtual Meet and Greet Works

Specify Your Preferences

While creating your account in our Pet Portal, a field will ask you whether you’d prefer a Virtual or In-Person Meet and Greet and what your general availability is like. We will follow up with you to pick an exact time and provide any details you need.

Click a Link

We’ll send you an invitation to our Zoom meeting room via text and email along with quick installation instructions. Grab your smartphone or laptop, click the link and we’re ready to roll! 

Key Pickup

Your pet care specialist will drop by your home to collect keys and say a quick hello to you and your pet while practicing social distancing. This is quick, easy and safe so you can get back to what you need to do!

What We’ll Cover

We understand that very single pet requires personalized care and each pet parent has different questions. Your Virtual Meet and Greet will be personalized for you to determine how we can provide you with the best customer experience and pet care possible.

Some of the aspects of pet care commonly discussed include:

“How would you like us to access your home?”

“Will you show us how you put your dog’s harness on?”

“Where are your pet’s dishes, food and medications located?”

“How does your pet react to people he doesn’t know well?”

“How would you like pet waste handled?”

Ready to Get Started?

Whether you choose to go virtual or meet in person, we are always here for you and are happy to answer any questions you have. Call us, email us or submit the form below and we’ll get back to you as soon as possible.

We can’t wait to meet you!


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