Frequently Asked Questions

Will you sleep at my home with my pet?

Unfortunately, due to Connecticut labor laws, we cannot provide live-in-your-home (overnight) services.

Will you board my pet?

At this time we do not have a facility for boarding. We recommend Paws Pet Resort in Cheshire for your boarding needs.

Are you insured?

Yes! All members of the RCO Pet Care team are insured and bonded. This protects your home and pets in the case of an emergency!

Are you available on weekends or holidays?

Yes! RCO Pet Care’s team of Pet Care Specialists is available 365 days a year. Our services are booked on a first-come-first-serve basis so we do recommend booking your pet care as soon as possible. Holiday fees apply to holiday periods as defined in our policies.

Why do you require keyless entry or lockboxes?

Lock boxes and keyless entries are the easiest way to ensure continious care no matter what comes up. COVID taught us to ALWAYS expect the unexpected. If your primary care provider(s) were to have an accident or fall ill, we can easily take their place without any interruption to service.

Lock boxes also leave the keys in the hands of our clients. We do highly recommend keeping an emergency key with us on file for pet sits. This way, if you forget to put your lock box out or a well-meaning neighbor forgets to put it back, your pets are not trapped.

We can provide lockboxes at cost!


How do I know my keys are kept safe?

All client keys kept on file are coded with a sequence of characters your pet sitter can understand but nobody else! Therefore, if a keychain broke and your key got dropped on the side of the road, there is no way to tell where it goes. We take pride in keeping our clients’ homes and personal information secure. When keys are not in use they are locked up in a secure location.

Will you contact me during the visit?

All communication is made via our Pet Portal. During your visit, your sitter will fill out a full report including pictures, notes, if your pet did his business, whether medications are given and many other details. This report is sent to you via email and/or text depending on your personalized settings.

How much notice do you need to book services?

As our schedule fills on a first-come-first-serve basis, we recommend you book with us as soon as you know you have a need for pet care. We will do our best to accommodate you.

Please note that booking less than 48 hours in advance may result in an additional fee.

Can I get a refund for my cancellation?

To be fair to all of the Pet Parents that utilize our service, we have a cancellation policy that is available on our policy page. This policy is also agreed to when creating your account in our portal!

What happens if my sitter can’t make it?

Your sitter is a professional and will always provide your pets with their scheduled visits. In the unlikely case of an emergency, such as illness, a car accident, etc., our team of sitters will step in to help to ensure service is not interrupted.

What happens in the case of inclement weather?

The team at RCO Pet Care does our very best to ensure pet care is provided in all weather but our staff’s safety is very important to us. For this reason, we require all clients to keep an emergency contact on file. Historically we have had no problems completing visits even in the worst of snow storms by shortening or readjusting visits as needed!

For our full weather policies, click here.

Can I have my sitter's personal number?

We do not provide numbers for individual pet sitters and dog walkers to ensure communication does not fall through the cracks. For example, say you text Sally that Max needs medication this morning and you forgot to leave a note. Little do you know, Sally has called out and is sick and asleep with the flu. Now, nobody knows Sally got that message!

By contacting us through our Pet Portal or via the office phone, we can ensure all messages are read and responded to in a timely manner.

What animals do you care for?

Dogs and cats make up the vast majority of the animals in our care but we can service much more! Other clients include fish, guinea pigs, hamsters, chickens, lizards, donkeys, horses, guinea fowl, sheep and more. If you would like to inquire about care for an exotic or farm animal, please contact us!

How will I be billed?

RCO Pet Care accepts all major credit cards and Venmo. Our full payment policies can be found here.

Do you have references?

We encourage you to check out our many 5-star Facebook reviews and Google reviews. Please contact us if you have questions!

Will you visit my cat every other day?

RCO Pet Care requires every day visits for the safety of our feline clients. Cats are curious critters and can get themselves into trouble quickly. By checking on your cat every 24 hours we can intervene if they shut themselves in the bathroom, get their flea collar stuck on their lower jaw or turn a faucet on and flood your home (just to name a few real scenarios!).

What training methods do you use?

We use positive reinforcement methods and ONLY positive reinformcement methods. This means your dog will be rewarded for what they do right and if they make a mistake, it’s ignored and we try again. We will not use shock, choke or prong collars or other forceful methods. Science says we do not need them!

What training products do you recommend?

We have a wide variety of training products, books, treats and enrichment toys we recommend for our clients. You can check out the full list here!

Do you have a recommendation for a good groomer, veterinarian, etc.?

Absolutely! Check out our local resource page or contact us and we’ll see what we can do! We take great pride in developing relationships with wonderful, local pet professionals.

Are you hiring?

Any job openings will be listed here! We are always on the lookout for a great fit for our team!

Join the RCO Pet Care Family Today!

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