Frequently Asked Questions
Are you insured?
Yes! All members of the RCO Pet Care team are insured and bonded. This protects your home and pets in the case of an emergency!
Are you available on weekends or holidays?
Yes! RCO Pet Care’s team of professional pet sitters is available 365 days a year. Our services are booked on a first-come-first-serve basis so we do recommend booking your pet care as soon as possible. Holiday fees apply to holiday periods.
Why do you require two keys?
Two copies of your house keys are kept on file for the safety of your pet. Our sitters are trained in different ways to make sure the key is never out of their sight but accidents happen and someone could be locked out. Similarly, if your primary sitter had an emergency, having a second key on file allows us to effortlessly allow another team member to care for your pets.
It should be noted that during the storms or during winter months, garage door keypads and codes do not always work so it may be impossible to gain access in that manner.
For more information, check out our home access blog!
How do I know my keys are kept safe?
Will you contact me during the visit?
All communication is made via our Pet Portal. During your visit, your sitter will fill out a full report including pictures, notes, if your pet “used the bathroom,” whether medications are given and many other details. This report is sent to you via email and/or text depending on your personal settings.
What types of animals do you care for?
Dogs and cats make up the majority of our client base but we have also cared for rabbits, guinea pigs, birds, lizards, fish, hamsters, gerbils, chickens, horses, goats and donkeys! We can generally accommodate any type of animal that needs our help. To arrange care for farm animals, horses or other non-typical pets, please contact us.
What happens if my sitter can’t make it?
Your sitter is a professional and will always provide your pets with their scheduled visits. In the unlikely case of an emergency, such as illness, a car accident, etc., our team of sitters will step in to help to ensure service is not interrupted.
How much notice do you need to book services?
As our schedule fills on a first-come-first-serve basis, we recommend you book with us as soon as you know you have a need for pet care. We will do our best to accommodate you.
Please note that booking less than 24 hours in advance may result in an additional fee.
What happens in the case of inclement weather?
The team at RCO Pet Care does our very best to ensure pet care is provided in all weather but our staff’s safety is very important to us. For this reason, we require all clients to keep an emergency contact on file. Historically we have had no problems completing visits even in the worst of snow storms by shortening or readjusting visits as needed!
For our full weather policies, click here.
Will you visit my cat every other day?
RCO Pet Care requires every day visits for the safety of our feline clients. Cats are curious critters and can get themselves into trouble quickly. By checking on your cat every 24 hours we can intervene if they shut themselves in the bathroom, get their flea collar stuck on their lower jaw or turn a faucet on and flood your home (just to name a few real scenarios!).
At RCO Pet Care, the safety of your pets, the security of your home and providing our clients with an excellet customer experience are our top priorities. If you have questions please contact us at any time. We love to help!